Politique de remboursement

Return and Refund Policy

Thank you for choosing Yilu China Travel. We provide digital travel guides, online consultation services, and personalized travel planning services. Because many of our products are digital or customized, please read this policy carefully before placing an order.

Digital Products

Digital products include, but are not limited to:

  • China First-Time Visitor Starter Pack

  • China Payment & Essential Apps Setup Guide

  • Digital travel guides

  • Downloadable PDF guides, checklists, templates, or preparation materials

Due to the nature of digital products, all sales are final once the digital file, download link, or access information has been delivered.

We do not offer refunds for digital products after delivery unless:

  • You purchased the same digital product more than once by mistake

  • You were charged incorrectly

  • You did not receive access to the digital product and we are unable to resolve the issue

  • The file is materially inaccessible or corrupted and we are unable to provide a working replacement

Personalized Planning Services

Personalized planning services include, but are not limited to:

  • Custom China Travel Itinerary Planning

  • Private China City Experience Planning

  • China High-Speed Rail Route Planning

  • China Arrival & Local Transport Support

  • China Business Meeting Travel Support

These services require time, research, preparation, and custom work. Once we have started reviewing your travel details or preparing your personalized plan, the order becomes non-refundable.

If you request a cancellation before any custom work has started, we may offer a full or partial refund at our discretion.

Consultation Services

Consultation services include, but are not limited to:

  • 1-on-1 China Travel Consultation

  • Any online advisory session held through Zoom, Google Meet, WeChat, WhatsApp, or another agreed platform

If you need to reschedule, please contact us at least 24 hours before the confirmed meeting time.

If you miss a confirmed consultation without prior notice, the consultation may be considered completed and non-refundable.

If you cancel at least 24 hours before the confirmed meeting time, we may offer one rescheduling option or a partial refund at our discretion.

If Yilu China Travel needs to reschedule due to unexpected circumstances, we will offer a new meeting time or a refund.

Service Boundaries

Unless clearly stated in the product description, our services do not include:

  • Flight booking

  • Hotel booking

  • Visa service

  • Ticket purchase

  • Restaurant reservations

  • Transportation fees

  • Taxi fares

  • Tour guide services

  • Legal advice

  • Investment advice

  • Professional translation or interpretation

  • Emergency support

Refund Request Process

To request a refund, contact us with:

  • Your full name

  • Order number

  • Email used at checkout

  • Product or service purchased

  • Reason for the refund request

We will review your request and respond within a reasonable time.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

For refund or order questions, please contact:

Yilu China Travel
Email: jexiaobusiness@gmail.com